1. What's the difference
between a Distribution search and a Transmission search?
search covers localised
infrastructure, such as the gas pipes that are situated
in towns and Villages and sometimes across country .
A Gas Distribution search can be carried out for Cadent
Gas Ltd. areas via this website. Cadent Gas Ltd. covers
the majority of gas distribution pipes in the middle
of England. However Scotland, Wales and Southern England
are covered by other Gas Transporters.
For an explanation of Distribution vs
Transmission, please see this
The operators addresses can be found
by using our post code
checker. For Distribution electric plans you would
need to contact local electric companies and their details
can be found at http://www.ofgem.gov.uk/Networks/ElecDist/Pages/ElecDist.aspx
You can also view information about the electricity
distribution network operators here: http://www.nationalgrid.com/uk/Electricity/AboutElectricity/DistributionCompanies/
A Transmission search
covers regional infrastructures such as overhead electric
cables and high pressure underground gas pipes and underground
High Voltage electric cables. To find out what National Grid plc covers please refer to the map within the postcode
In a nutshell; Transmission apparatus
takes power to the Distribution system. Distribution
apparatus takes power to the end user.
2. What does UtilitySearch
facilitates (Gas) Distribution searches for cadent Gas
Ltd. areas and (Gas & Electric) Transmission searches
for National Grid plc areas. For a visual map of areas
covered, please click
3. What are the charges
and how do I pay?
A Cadent Gas
Distribution search is £25 + VAT.
A National Grid Transmission search is £63.83
These charges cover a standard
search, for large searches a bespoke costing will be
required. Please see Qn 4.
Both can be paid for online by credit card or you can
pay by cheque (made payable to Cadent for gas distribution
and National Grid for gas & electricity transmission).
It is recommended that where requesting multiple searches
or different search types that you pay for them individually
incase a refund is required. All searches require pre-payment.
At time of writing (July
2014), the standard charges for gas distribution
searches for other operators are as follows: Northern
Gas Networks £25+VAT, Scotland and Southern £50+VAT,
Wales and the West £35+VAT. Utilitysearch does
not provide a service for these operators. Please see
our map of the areas and addresses from our postcode
checker. Whilst we do not cover all areas for gas
distribution, we do provide National Grid transmission
searches for the UK excluding Northern Ireland.
4. What is a 'standard'
charge is based on a plan with a scale of 1:1250. This
would roughly cover 500m x 500m if printed on A3 and
varies depending on scale, orientation and printing
medium. If the area is densely populated with Infrastructure
then 1:500 scale may be required and this will reduce
the overall size of the printable area conversely if
there is very little infrastructure in the area for
example a pipeline crossing fields then results may
be produced on 1:2500 scale covering a slightly larger
area. If the information cannot be clearly displayed
on the plans detailed above for example large areas
with densely populated infrastructure then they may
be priced at a bespoke rate by the engineer; if this
is the case then you will be informed and asked to confirm
payment prior to work being undertaken. If you do have
any query regarding the pricing then please get in touch
to discuss your requirements.
5. Why is there such a
difference in charges between Distribution & Transmission?
seasrches (National Grid) cover Gas Pipelines and Electric
overground and Underground assets and usually has larger
search areas such as farmland, estates etc.
Distribution searches (cadent + others) only cover gas
ditribution and usually cover small isolated areas such
as domestic, commercial and industrial properties
6. Which utility company
looks after my search area?
7. I don't have a post
code for the search area, is this a problem?
It makes the
process a lot quicker and more accurate if there is
a post code. Try using www.postcode.royalmail.com
Alternatively, grid co-ordinates
should be supplied. Try using www.streetmap.co.uk
8. I don't have access
to a large scanner to get my plans on-line, what should
You can still
input your request and payment on-line. Simply tick
the box to say plans are being sent, then post them
National Grid/Cadent - UtilitySearch
184 Brownlow Road
9. Can I check the status
of my search request on-line?
able to log into your account and view your submitted
requests at any time. Once submitted, your request is
immediately awaiting an engineer to complete the request
and you will be able to view the response once it's
been completed. At this time we don't display the estimated
completion date, but if you contact our support team
they will be able to tell you when to expect your search
10. Can I cancel a request
once it has been submitted?
contact us to cancel the
request and your payment will be refunded. However,
if the engineers have already processed the search we
are unable to refund a payment.
11. How long does the search
Grid & Cadent engineers operate to a standard of
D + 7 working days. The average time to complete an
on-line search is 48hrs. It may take longer if there
is a high volume going through the system or due to
resource constraints. Postal requests will definately
take longer due to the postal time as well as the manual
data input/output stages required.
12. Can I get a VAT receipt?
If you have
made payment on-line you can print off a receipt through
the 'payment details' function when viewing a request.
If you have made payment
by cheque you will get a receipt once the transaction
has been processed by the billing team. This can be
some weeks after your search has been completed.
13. The plan I have received
states "Site supplied by IGT (Independent Gas Transporter)",
how do I find their contact details?
If the area
of your search is marked with "Site supplied by an IGT"
or contains "IGT Polygons" such as a new housing
estate or new commercial park, then ‘Cadent Gas
Limited and/or National Grid plc will have gas mains
in the vicinity and the search may indicate this, however
the specific property may be supplied with Gas by another
gas Transporter, and they may own gas mains supplying
your property with gas, for assistance identifying the
owner of these gas mains you will need to contact the
Gas Transporter Helpline on 0870 160 0229. For more
information go to
14. What if I intend to carry
out excavation or construction
The service administered
by utilitysearch should not be used when carrying out
excavations or construction work for which you would
need to contact the Plant Protection team. Please refer
Cadent Gas Ltd.,
Block 1 Brick Kiln Street
Hinckley LE10 0NA
0800 688 588